If you're having trouble signing in to your AutoNotes account, follow the steps below to resolve the most common login issues.
1. Verify Your Email Address
Make sure you're signing in with the same email address you used when creating your AutoNotes account.
Common issues include:
Misspelled email addresses
Using a different personal or work email
Signing in with a Google account instead of email/password (or vice versa)
2. Reset Your Password
If you've forgotten your password or believe it may be incorrect, click Forgot Password on the sign-in page.
You can also reset it directly here:
Enter the email address associated with your account, and we'll send you a password reset link.
Tip: Be sure to check your Spam or Junk folder if you don't receive the email within a few minutes.
3. Check Whether You Signed Up with Google
If you originally created your account using Sign in with Google, you'll need to continue signing in with Google unless you've previously added a password to your account.
Trying to reset a password for a Google-only account may not work until a password has been created for your AutoNotes account
4. Check for Duplicate Accounts
Sometimes users accidentally create a second AutoNotes account using a different email address or sign-in method.
If:
Your notes appear to be missing
Your subscription isn't showing
You're unexpectedly seeing a free trial
Your account looks empty
you may have signed into a duplicate account.
Our support team can help identify which account contains your data and merge or update your access if needed.
5. Organization Members
If your AutoNotes account is managed by your employer or organization, verify that:
You're signing in with the email address associated with your organization.
Your organization membership is still active.
Your organization's subscription is in good standing.
If you're unsure, contact your organization administrator or reach out to AutoNotes Support.
6. Still Can't Sign In?
If you're still unable to access your account after completing the steps above, please contact us at [email protected].
To help us troubleshoot more quickly, include:
The email address(es) you may have used to sign up.
A screenshot of any error message you're seeing.
Whether you normally sign in with Google or an email/password.
A brief description of the issue.
We'll be happy to help you get back into your account as quickly as possible.