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Customizing a Service

Organizations can fully tailor services to match their workflows.

Updated today

Go to Settings → Services, then:

  • Click Add Service to create a new one, or

  • Use the three dots (…) to edit an existing service

For each service, you can customize:

1. Basic Details

  • Service name

  • Specialty

  • Optional internal description

  • Expected number of participants

2. AI Instructions

Tell the AI how this service should be documented (e.g., “Focus on short-term goals” or “Use a structured crisis format”).

3. Output Formats

Choose which note formats clinicians can generate for this service (SOAP, DAP, BIRP, etc.).

4. Required Input Fields

Decide whether clinicians must fill in:

  • Client age / name / pronouns

  • Diagnoses

  • MSE fields

  • Risk assessment

  • Client progression

  • Additional contextual or clinical fields

Customizing services ensures documentation stays consistent across your organization and aligned with your clinical and compliance needs.

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